Clients’ Service Charter
We are committed to providing you with high quality financial services and training that meet your ever-changing needs. Excellent customer relationship is the result of working together as a team to achieve high standards of service quality at all times with Opportunity International Savings and Loans Limited.
We shall behave in a Christ-like manner toward you;
We shall treat you with dignity, fairness, and respect, free from discrimination;
We shall make every possible effort to provide responsive and affordable financial products and transformational services to you;
We shall show the pricing of our products clearly to you including all fees and charges;
We shall not knowingly overburden you with debt or other services;
While debt collection practices must include energetic pursuit of defaulters, we shall treat you with dignity; We shall make clear the manner in which our products and services work, our commitments to you and your contractual obligations and responsibilities;
Should a problem arise, our goal is to resolve the matter through prompt and fair reconciliation with you;
We shall do what we say we shall do; We shall continue to resource, equip and support you toward transformational life change.